A New Standard in Patient Care
Our doctors and staff remain committed to our core value of Patient Care.
You can feel confident with a visit to our office knowing we have revisited every step in your visit, with your safety and that of our medical team in mind. We are evaluating new regulations as they emerge to ensure compliance with the latest guidance from state and local authorities. This includes providing Personal Protective Equipment (PPE) such as masks and gloves to all office personnel, and having PPE available to every patient upon arrival.
We have also outlined rigorous disinfection and cleaning procedures that are required by our staff after each patient encounter. The office will adhere to social distancing protocols, keeping a close eye on patient flow throughout the
office. Employees will sanitize hands and wear mask regardless of their role in patient care. Employees exhibiting signs or symptoms will not report to work.
What to do prior to your appointment.
We encourage patients and anyone accompanying a patient to bring their own mask or cloth face covering and wear it throughout the duration of the visit. Our office will have masks available for those who did not bring their own.
It is important to note that only patients are allowed inside the practice. If the patient is a minor or otherwise in need of assistance, ONE person may accompany the patient—all others will be asked to wait outside or in their car. Additional guests will be granted access only after also completing the required pre-screening assessment. If these conditions are not met by the person accompanying a minor or those requiring other assistance, the appointment for that patient will need to be rescheduled.
What to expect upon arrival at the office.
Patients and visitors are encouraged to wear their own mask or cloth face covering upon arrival to the facility. If not, they will be offered a mask or cloth face covering as supplies allow, which should be worn while they are in the facility. Masks do not need to be placed on children under the age of 2, on anyone who has trouble breathing, or otherwise unable to remove the mask without assistance.
You will be asked to call the office at 919-562-5559. We will discuss your fees and benefits over the phone.
We encourage all new patients to print and complete our Patient Registration Forms prior to your appointment. We request that you either email or fax these forms to us prior to your visit. If possible, please include a copy of both sides of your vision insurance card AND your medical insurance card.
If you are unable to print or email the forms, please arrive early. Our front desk staff will discard any used pens and clipboards into a designated bin for disinfection prior to its use by anyone else.
What to expect during your visit.
All equipment or tools used throughout the pre-testing process and while in the exam lane will be
disinfected between every patient encounter.
We’ve put a lot of thought into the new process of picking out your new eyeglasses too! Any frames touched by you or the optical staff will be set aside in a designated bin for disinfection prior to returning to the frame board.
What to expect when picking up eyewear.
As with new guidelines surrounding the eye exam process, we ask that only the patient enter the office to pickup eyewear. While we are not requiring an appointment to pickup eyewear at this time, our office may do so if volume becomes too large.
You may be asked to wait briefly either outside or in your car if the occupancy limit of the office has been met. All patients orders of glasses/contact lenses will be dispensed with safety as top priority. Eyeglass frames and cases will be wiped down prior to finalizing the dispensing of frames.
We welcome you to visit us anytime, and look forward to seeing you soon.